Widerrufsrecht

Custom Orders

Invoices are due upon receipt of delivery, should payment not be made within 48 hours of the invoice being delivered, your invoice will be cancelled. Due to the administration and time that it takes to raise an invoice, should we cancel your invoice and then you wish to proceed again at a later date and we need to reinstate your invoice, we will implement a £10.00 administration charge on top of the final quotation that you were provided for your custom order.

Shipping Timeframes

Due to the nature of our products being pre order only, we always advise a turnaround time  of 2-3 weeks for delivery. In most cases we do usually delivery before this timeframe however, please understand that during busy periods such as Christmas, delivery can sometimes take longer than 3 weeks especially when the companies that we use for shipping do also take time off over the festive period.  

Returns 

All of our products are PRE ORDER ONLY unless stated otherwise. As a result of this we DO NOT offer returns unless there is an issue with your item because our products are made to order. We do not stock any products that are shown or advertised on our website.

Faulty or Damaged Goods 
Please inspect your order upon receipt and contact us within 14 working days from the date of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you find that your order is damaged or faulty in anyway then please contact us to start a return for a replacement of the identical design and product.  

To start a return for a replacement product of the identical design and product you can contact us at sales@customdesigncovers.com 
If your return is accepted, we will advise where to send your package. The safety and cost is the consumers responsibility until such time that we receive your return.  Items sent back to us without first requesting a return will not be accepted. 

Colour Viewing Disclaimer 
Due to many factors, we cannot guarantee that the colours displaying on the website/phone or other viewing devices will exactly match the colour of the product including Custom Orders. Images are displayed in RGB and the product is printed in a different format. There are many variables which can change the way you “see” the colours as you view on your device. Screens are capable of displaying up to 32 million colours and the human eye can only decipher a very small fraction of those colours. Within that small fraction, we all see them differently. In addition, people’s device manufacture and settings may influence how colours are displayed depending on brightness and contrast.

Products purchased from retailers 
If you have purchased our products directly from a retailer then you should contact them directly to discuss their returns policy.